“Personal data” is any information about a living individual which allows them to be identified from that data (for example a name, photographs, videos, email address, or address). Identification can be by the information alone or in conjunction with any other information. The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the “GDPR”) and other legislation relating to personal data and rights such as the Human Rights Act 1998.
When you work with Relish Theatre, sign up to any of our workshops, buy tickets to see our productions, or contact us to get more information, you are complying to share some of your personal data with us. This statement explains how we look after that information and what we do with it.
What information do we hold?
This can include any of the following, but is restricted to what you share with us:
Your name, organisation name and job title
Postal address
Telephone number
Email addressO
ther information relevant from customer surveys/feedback
Sensitive Personal Data
We may collect sensitive personal information about you including information about your racial or ethnic origin, your disabilities and offences or alleged offences committed by you. Such Sensitive Personal Data shall only be collected after having obtained your explicit consent to do so or where it is necessary to do so to comply with legal requirements including for employment law purposes.
GDPR
We have a legal duty under the General Data Protection Regulation (GDPR) to prevent your information falling into the wrong hands. We try to ensure that the information we hold is accurate, up to date, adequate and relevant. Please let us know of any changes or discrepancies so we can update your information.
Normally the only information we hold comes directly from you, our audience, participants, freelance contractors and employees. Whenever we collect details from you, we will make it clear what we require in order to provide you with the information, or service you need. You do not have to provide us with any additional information unless you choose to.
What do we do with your information?
The information is collected to understand your needs and provide you with a better service, and in particular, for the following reasons:
Marketing purposes. We may periodically send newsletter updates or promotional emails about new productions or other information which we think you may find interesting using the email address which you have provided
If you sign up to our Coffee and a Creative Catch Up mailing list, we agree not to send you any direct marketing emails unless you are also signed up to our general mailing list
Internal record keeping and/or for improving our offer and services.
How do we use your information?
We will use your data to tell you about our activities by email because you have signed up to receive this information.
Sometimes we might also contact you about the services we provide, which may include information on activities, such as our workshops. You have the right to ask us not to contact you in this way. We will always provide a clear method for you to opt out. You can also contact us directly at any time to tell us not to send you any future marketing material by emailing info@relishtheatre.net.
From time to time we may use the information we hold about you for analysis and research purposes (this might include, for instance, sharing post-show feedback, postcode mapping or scoping for future fundraising potential, etc.) This assists with strategic planning, helping us to make better business decisions and supporting our future growth as a company.
How do we store your information?
Your information is safe stored on our company systems, we restrict access to those who have a need to know, and we train our staff in handling the information securely. All of the data is password protected, with two factor authentication. The information you provide will be kept confidential and will be used to support your relationship with Relish Theatre. It will not be shared with any third party without your consent, unless required by law.
How long do we keep your information?
We will retain your data, unless otherwise required by law, indefinitely unless you tell us that you wish to be removed from our system before this. We will then contact you offering you the opportunity to unsubscribe if you are no longer interested.
What do you do if you don’t want to hear from us?
You always have an option to unsubscribe, or update your preferences from all marketing emails via a link on our emails. Or you can also change any of your contact preferences and interests at any time by emailing us at info@relishtheatre.net
Do we share your information with others?
We understand the importance of maintaining and protecting your privacy and will not sell or rent your personally identifiable information to anyone.
How do you find out what information we hold about you?
You have the right to obtain a copy of all the information we hold about you, although we may require you to provide proof of your identity in advance. We will aim to respond to your request as promptly as we can and, in any case, within the legal maximum of 1 month. We will provide the information without any charge. We will also allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified, amended, or completed.
To obtain a copy of personal data we hold about you please email info@relishtheatre.net.
How can you reach us if you have any questions?
If you have any questions or comments about our Privacy Policy please contact us via email at info@relishtheatre.net.
